01Who we are
Aurora Consultants L.L.C S.O.C is a limited liability company (single owner) registered in Dubai, United Arab Emirates, under commercial license number 1549044 (unified number EQ2908), issued by the Department of Economy and Tourism, at Office 104, Al Jaddaf, Dubai.
In these terms, "Aurora Consultants", "we", "us" and "our" mean that company. "You" and "your" mean the person or organization booking or buying our services.
02What these terms cover
These terms apply to every service we provide, including The Idea Verdict, exploratory calls, and one to one consultations. By booking a call, submitting information to us, or paying for a service, you accept these terms.
03The Idea Verdict
The Idea Verdict is a one time written evaluation of an early stage business concept. You submit your idea. We give you a structured, honest read on it.
You receive a written verdict that sets out the single greatest threat to the idea, the riskiest assumption sitting underneath it, and a low cost way to test that assumption.
The Idea Verdict does not include implementation, a business plan, financial modeling, market research, introductions, ongoing advice, or follow up sessions. It is delivered once.
04Exploratory calls and consultations
Some services begin with a one hour exploratory call, held online, where we work out whether we are the right fit for each other. It is a consultation. It is not coaching, and it creates no ongoing commitment on either side.
05We may decline
We may decline any booking or submission, before or after payment, at our discretion. That includes work falling outside our scope, our expertise, or our values. If we decline before starting work, we refund you in full.
06Fees and payment
Fees are quoted in AED and are payable in full before work begins or before a scheduled call takes place. Fees are exclusive of VAT unless stated otherwise, and VAT is added at the prevailing rate where it applies.
Payments are processed by a third party payment provider. We do not receive or store your card details.
07Cancelling or moving a call
If you need to cancel or move a scheduled call, tell us at least 24 hours before the start time. Do that and we will reschedule you once at no cost, or refund the fee for that call, whichever you prefer.
Cancel with less than 24 hours notice, or do not show up, and the session is treated as delivered. No refund is given and it cannot be rescheduled.
If you join late, the session still ends at its scheduled time.
If we need to cancel or move a call, we will offer you a new time or a full refund for that session. You choose.
08Refunds
Once work has started on a service, no refund is given. For The Idea Verdict, work starts when we begin reviewing your submission.
We do not refund because you disagree with the verdict, or because the answer was not the one you were hoping for. You are paying for an honest, independent read. Not for a particular conclusion.
09What you need to give us
What you get back depends on what you send in. You confirm that the information you give us is accurate, complete, and yours to share.
We are not responsible for a conclusion that turns out to be wrong because the information behind it was wrong or incomplete. If you do not provide what we ask for, we may close the engagement, and no refund is given.
10Timing
We do not commit to a fixed delivery deadline. We will give you an indication of timing when we accept your submission, and we will keep you updated. Timing is an estimate. It is not a contractual deadline and it is not a condition of this agreement.
11Confidentiality
Both sides are handing over something they would rather not see repeated. This clause protects both.
Your information
We keep confidential everything you share with us about your idea, your business, your plans, and your finances. We do not disclose it to anyone else, and we do not use it for any purpose other than delivering your service. Where we need to involve a member of our team or a contractor, they are bound by the same obligations.
Our information
You keep confidential everything we share with you about how we work. That includes our frameworks, methods, scoring systems, questions, templates, tools, and any document we give you. You may not share, publish, reproduce, or teach it.
How long it lasts
These obligations run for two years from the date the engagement ends.
What is not covered
Neither side is bound by this clause in respect of information that is already public through no fault of the receiving party, was already known to the receiving party before it was shared, is independently developed without reference to the other party's information, or must be disclosed by law or by a competent authority.
12Intellectual property
Your idea is yours. Nothing in these terms transfers ownership of your concept, your business, or your materials to us. We take no stake, no equity, and no claim.
Our method is ours. All intellectual property in our frameworks, processes, templates, and materials stays with us.
The verdict document. Once you have paid in full, you have a personal, non transferable license to use it for your own venture. You may share it with your advisors, investors, and team, provided they keep it confidential. You may not publish it, resell it, repackage it, or deliver it to others as a service.
13No exclusivity
Nothing in these terms prevents us from working with other clients in the same or a similar field, including your competitors, or from developing our own ventures.
You accept that similar ideas are frequently and independently conceived, and that our general knowledge, skill and experience, including anything retained in memory from working with you, remain ours to use. We will not use or disclose your confidential information in doing so.
14What you are actually buying
Our services are opinion and analysis, built on experience. They are not a guarantee.
We do not guarantee that your idea will succeed, attract funding, generate revenue, or survive. We do not guarantee any particular outcome, verdict, or result.
Nothing we provide is legal, financial, investment, tax, accounting, or regulatory advice. We are a management consultancy. Take your own professional advice before you act.
Every decision you make after receiving our work is yours, and you make it at your own risk.
15Limitation of liability
To the fullest extent permitted by UAE law, our total liability to you for any claim arising out of or connected with our services is limited to the total fees you have paid us for the service that claim relates to.
We are not liable for lost profits, lost revenue, lost opportunity, lost data, business interruption, or any indirect or consequential loss.
Nothing in these terms limits any liability that cannot be limited by law, including liability for fraud.
16Your personal data
We collect only what we need to deliver your service and to meet our legal obligations. Typically that means your name, your contact details, and the information you submit. We do not sell it and we do not share it for marketing.
We keep it for as long as we need it and for as long as UAE law requires. To ask us to delete anything not legally required, write to info@auroraconsultants.ae.
17Recordings
Calls are recorded. We record our sessions so there is an accurate record of what was discussed, and you are welcome to record them as well.
Recordings, and any transcript or notes taken from them, are confidential and covered by clause 11. Neither side may publish, share, or circulate a recording, or any part of one, without the other's written permission.
We keep our recordings only for as long as we need them. To ask us to delete ours, write to info@auroraconsultants.ae.
18Your name and your story
We do not use your name, your company name, your logo, or any detail of your engagement in marketing, case studies, testimonials, or on social media without your written permission.
We may refer to our work in general, anonymous terms that do not identify you.
19Tools we use
We use standard business software to run our practice, including scheduling, storage, and payment tools. Where a tool handles your information, we choose providers that offer appropriate protection, and we do not put your confidential information into any tool that uses it to train publicly available models.
20Events outside our control
If we cannot deliver because of something outside our reasonable control, we will contact you to reschedule. If rescheduling is not workable, we refund the fee for anything not yet delivered.
21Changes to these terms
We may update these terms. The version that applies to you is the one in force on the day you book or pay, which is the version made available to you at the point of purchase. We keep a copy of every version and will provide yours on request.
22The whole agreement
These terms, together with the description of the service you paid for, are the whole agreement between us. They replace anything said or written beforehand. If any part is found unenforceable, the rest still applies.
23Governing law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have exclusive jurisdiction over any dispute.